{"id":456,"date":"2025-09-08T17:10:19","date_gmt":"2025-09-08T17:10:19","guid":{"rendered":"https:\/\/eterna-link.com\/faq\/"},"modified":"2025-09-12T09:15:58","modified_gmt":"2025-09-12T09:15:58","slug":"faq","status":"publish","type":"page","link":"https:\/\/eterna-link.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
\r\n
\r\n \r\n How does Eterna-link work?<\/span>\r\n <\/span>\r\n <\/summary>\r\n
\r\n

There is a QR code on the plaque. After scanning it with a phone, a profile with photos, videos and the life story of the person opens immediately. <\/p>\n

There is no need to install any application, a regular phone camera is enough.<\/p>\n

You can create and complete the profile yourself at your own pace. And if you need help, the Eterna Link team can help you with it. <\/p>\n <\/div>\r\n <\/details>\r\n

\r\n \r\n Are there any subscriptions or hidden fees?<\/span>\r\n <\/span>\r\n <\/summary>\r\n
\r\n

No. You only pay once when purchasing the plaque there are no subscriptions or additional costs later. <\/p>\n <\/div>\r\n <\/details>\r\n

\r\n \r\n Can I change something later?<\/span>\r\n <\/span>\r\n <\/summary>\r\n
\r\n

Yes, you can edit the profile whenever you want, you just log in to your account.<\/p>\n <\/div>\r\n <\/details>\r\n

\r\n \r\n Will the profile be available in the future?<\/span>\r\n <\/span>\r\n <\/summary>\r\n
\r\n

Yes, we make sure that profiles are available long-term.<\/p>\n <\/div>\r\n <\/details>\r\n

\r\n \r\n Will I manage if I\u2019m not familiar with technology?<\/span>\r\n <\/span>\r\n <\/summary>\r\n
\r\n

Yes. You can complete the profile step by step. If you need help, the Eterna Link team will help you with it. <\/p>\n <\/div>\r\n <\/details>\r\n

\r\n \r\n How long does the profile last?<\/span>\r\n <\/span>\r\n <\/summary>\r\n
\r\n

The profile lasts indefinitely, there is no time limit or additional fees.<\/p>\n <\/div>\r\n <\/details>\r\n

\r\n \r\n What is Eterna Link?<\/span>\r\n <\/span>\r\n <\/summary>\r\n
\r\n

Eterna Link is access to a digital profile where you can store photos, videos and a life story.
The profile is accessed through a plaque with a QR code after scanning it, it can be viewed immediately on a phone.<\/p>\n <\/div>\r\n <\/details>\r\n

\r\n \r\n Po co w og\u00f3le taka tabliczka?<\/span>\r\n <\/span>\r\n <\/summary>\r\n
\r\n

Because a traditional gravestone can only hold very little information. Here you can add photos, videos and more memories all in one place. <\/p>\n <\/div>\r\n <\/details>\r\n

\r\n \r\n I want to order a new plaque. How?<\/span>\r\n <\/span>\r\n <\/summary>\r\n
\r\n

If you want to order a new plaque, you need to contact us through the contact form.<\/p>\n <\/div>\r\n <\/details>\r\n

\r\n \r\n How long does it take to process an order?<\/span>\r\n <\/span>\r\n <\/summary>\r\n
\r\n

Order processing takes 8 to 12 business days.
We do our best to deliver the product as quickly as possible while maintaining the highest quality standards.
For larger orders, processing time may be slightly longer \u2014 in such cases, we\u2019ll keep you informed. <\/p>\n <\/div>\r\n <\/details>\r\n <\/div>\r\n\n\n\n

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